Resume

SUMMARY

Versatile creative and operations professional with 20+ years of experience. I bridge design, web, and management — shifting between hands-on production and leading cross-functional teams. Along the way I’ve built tools, including AI workflows and a chatbot, to help teams move faster and respond smarter. Known for being the one who fills gaps and gets the work across the finish line.

CORE SKILLS

Design & Branding: Graphic & web work, Adobe Creative Suite, Figma, Canva; plus collateral that pulls its weight
Web Production: WordPress, Wix, BigCommerce, Shopify, HubSpot; styling, maintenance, and content updates.
Client & Project Work: Client services, project management, operations oversight, and process development.
Team Leadership: Cross-functional collaboration, mentoring, and problem-solving to keep projects moving.

EXPERIENCE

White Label IQ – Director of Operations / Director of Digital Operations 2021 – Present

Oversaw U.S. and India-based teams across design, development, and account management. Balanced hands-on creative/web support with leadership and process design.

Leadership & Process: Built SOPs and playbooks, streamlined handoffs, and supported team growth.
Client & Project Work: Managed scopes, client expectations, and delivery of complex web builds, reports, and collateral.

Pufferfish Studios – Freelance Creative & Web Developer (2015 – 2024)

Provided end-to-end design and web services for small businesses and nonprofits. Designed branding, WordPress sites, and marketing collateral while managing all client communication and project delivery.

Huebner Marketing – Interactive Designer → Digital Director of Operations (2016 – 2021)

Advanced from interactive designer to digital operations lead. Designed and built websites, campaign assets, and digital collateral, later managing digital processes and cross-functional coordination.

Earlier Roles

IdeaBank Marketing – Graphic & Web Designer (2013–2015)
David & Associates – Graphic & Web Designer (2000–2013)
Cornhusker Press – Graphic Artist (1999–2000)
KHAS-TV – Technical Director & Graphic Artist (1993–1999)

HIGHLIGHTS OF WORK

Designed and produced websites, branding, and collateral for agencies, nonprofits, and national organizations.
Created and evolved annual SoyStats reports and website for over a decade, introducing AI-assisted design in 2023.
Built a chatbot that gave the Accounts team instant access to contracts and services knowledge, speeding up proposals and client responses.
Directed U.S. and offshore teams delivering $2.1M in client projects annually.
Developed internal processes and reporting systems that improved efficiency and accountability.